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Managed Cybersecurity

In today's world security means more than keeping data safe

We protect your whole business, from the internet connection to every laptop and every login, and our engineers watch it around the clock so trouble gets caught before it becomes a disaster.

Antivirus alone is not a plan

Antivirus software on each computer is no longer enough. Modern attacks go after your people, your passwords, and your backups, so real protection means watching for trouble and responding fast, not just installing software and hoping.

88% of breaches at small and mid-sized businesses involved ransomware, against 39% at large enterprises.Verizon 2025 Data Breach Investigations Report
Continually smart technology: technology changes fast, and our job is to stay ahead of it We're committed to you

Small businesses are the target now

81 percent of small businesses told the Identity Theft Resource Center's 2025 survey they had suffered a security breach, a data breach, or both in the past year. That is the gap we close. We install and manage business-grade firewalls that run in pairs, so a single failure never leaves you exposed, and we wall off parts of your network so a break-in in one corner cannot spread to the rest.

Every login proves itself

We run your security on a simple rule the industry calls zero trust: every person and every app proves who they are, every time, and gets access only to what it actually needs. That includes multi-factor authentication, the second check on your phone when you sign in, plus software on every computer that watches for signs of a break-in, email filtering that stops fake invoices and password traps, and steady managed updates across your whole fleet.

The average bill to recover from a ransomware attack, not counting any ransom paid, was $1.53 million.Sophos State of Ransomware 2025

Ready for the worst day

Verizon's 2025 report found the median ransom payment last year was $115,000, and that small businesses are less likely than large organizations to keep up-to-date, readily available backups. That is exactly what attackers count on: if your staff can reach your backups, ransomware can destroy your backups too. We keep protected copies attackers cannot touch, and we can have your critical systems back up and running in as little as 15 minutes.

Compliance, handled

If you take credit cards or keep medical or personal records, you are legally responsible for protecting them. We help you meet the credit card industry's security rules and the federal rules for medical privacy, and we audit your security top to bottom with a plain-English list of what to fix first.

  • Managed firewalls in pairs, so one failure never exposes you
  • Network walls that keep a break-in from spreading
  • Zero trust access: everyone proves who they are, every time
  • Multi-factor authentication on every important login
  • Break-in detection software on every computer
  • Engineers watching your network around the clock
  • Security audits covering credit card & medical privacy rules
  • Protected backups & fast disaster recovery
Datacenter & Enterprise Networking

Connect whenever, wherever, securely

We design and build networks that stay up. Every change is tested in our lab first, staged so it can be undone, and cut over without stopping your business.

Your connection is your business

As more of your software moves to the cloud, your internet connection becomes your business lifeline. We make sure your critical business applications always get first priority over streaming and downloads, so one heavy user never drags the whole office down.

Built to stay up

We design networks with no single point of failure: paired firewalls, doubled-up equipment, and a second internet line that takes over automatically when the first one drops. If something does break anyway, our engineers are on call around the clock, with a separate backup path into your network so we can fix it even when the main line is down.

160 Gbps aggregate datacenter backbone, cut over to live production with zero downtime Bay Photo Lab datacenter, designed & managed end-to-end by Human-ISM
Pass-through savings: hardware & software discounts passed through from MSRP pricing We're committed to you

Upgrades without downtime

Big changes are rehearsed before they happen. Office moves, equipment replacements, and network rebuilds are staged one piece at a time, with a way to undo every step, and new gear is configured and tested on our bench before it ever reaches your building. That is how an aging network gets replaced in a quick evening cutover instead of a lost weekend.

On-site, cloud, or both

The cloud is not always the cheapest answer. We put your servers where they cost the least and work the best, whether that is in your office, in a datacenter, or in the cloud, and we manage the mix so you get the savings without the surprises.

  • Network design with no single point of failure
  • Business-grade switches, routers & firewalls, installed & managed
  • Automatic failover between two internet connections
  • Office moves & consolidations, staged & reversible
  • Server rooms & cabling, built clean & documented
  • Backup access paths that keep you reachable in an outage
  • Server hosting that keeps running even when hardware fails
  • Cloud migrations, storage & disaster recovery
Machine Learning & Secure AI

Custom software in weeks, not quarters

Working tools, clear reports, and AI assistants built on your own data, designed and shipped fast by the same team that secures your network.

Software built around your business

Off-the-shelf software makes you work its way. We build custom web and mobile applications, customer portals, and internal tools that work your way, and we connect the systems you already own, from sales to accounting to payments, so information stops being retyped from one screen into another.

The world's data is forecast to triple between 2025 and 2029.IDC Global DataSphere Forecast, 2025–2029

Get answers from your data

Most businesses keep related information in several places: a database here, spreadsheets there, one more login somewhere else. We pull it together into dashboards and reports you can trust, so answering "how are we doing" takes seconds instead of a week of copy-and-paste.

AI with guardrails

We build AI assistants that can safely read and use your business documents: answering staff questions, drafting responses, and processing paperwork automatically. We build them with the same security discipline as everything else, so your sensitive data stays under your control and the AI sees only what it is supposed to see.

Real projects, shipped

Recent work includes a publishing system that lets a team write content once and publish it to web, mobile, and print; a time-tracking tool that logs hours against jobs for approval; and a complete business system for a manufacturer that runs customers, jobs, invoicing, and payments in one place.

  • Custom web & mobile apps, prototype to production
  • AI assistants that safely read & use your documents
  • Prediction & image-recognition tools built on your own data
  • Connections between your systems: sales, accounting & payments
  • Dashboards & reports that make your data usable
  • Automation that removes manual busywork

Want to know exactly how we've helped businesses like yours?

We provide complete technology solutions from desktop support, enterprise network configuration, VoIP phone systems, and custom application development.

Remote Collaboration & Secure File Access

Work from anywhere, without leaving a door open to the internet

Your team, your partners, and your files, securely connected from every office and every kitchen table.

Access by identity, not location

The old approach, a company VPN, was an old-style tunnel that let anyone who connected roam the whole office network. We replace it with zero trust access: every person and every app proves who they are, every time, and each person reaches only the specific applications they need. Nothing on your network is left listening to the open internet.

Committed to long-term partnerships to better understand your business goals We're committed to you

One set of files, always current

We build secure file systems that stay in sync across offices, so a team here and a team across the country are always working on the same current version, with every change tracked. We have delivered this for engineering and construction firms whose drawings are both enormous and confidential, and it works just as well for any business whose documents are its product.

Every device, centrally managed

Remote work means company data on laptops everywhere. We manage those machines from one central console: security settings applied automatically, updates on schedule, and a lost laptop locked out in minutes.

  • Zero trust remote access, person by person, app by app
  • Old-style VPN tunnel retired & inbound doors closed
  • Secure file sync between offices & home offices
  • Laptops & phones managed from one console
  • Every access tracked & auditable
  • Lost or stolen devices locked out fast
Business Communications

Every conversation, one platform

Phones, call centers, and customer messages brought onto one platform your own team can run.

One phone system, not five

Most growing companies end up with a tangle of phone lines, providers, and bills. We consolidate all of it onto one modern phone system that runs over your internet connection, sized correctly for your organization, with desk phones, mobile apps, and video meetings included. Then we train your team to run it, so a new hire or a renamed extension never requires a service call.

Comprehensive, integrated solutions: from desktop support to enterprise networking to business phone systems, we partner with the best We're committed to you

A call center your customers can feel

For customer-facing teams we set up complete contact centers: calls, chat, and email in one queue, a menu that routes each caller to the right person the first time, and a screen that shows your agent who is calling and their whole history before they pick up.

Meet customers where they are

Phone, email, text, or social media, your customers choose the channel and you need to answer well on all of them. We help you respond from one place and measure what is working, so service gets better instead of just busier.

  • Modern phone systems, cloud-hosted or in your office
  • Phone service over your internet connection with mobile apps
  • Contact centers: calls, chat & email in one queue
  • Caller menus & smart routing to the right person
  • Customer history on screen before the agent answers
  • Training & handoff so your team runs it
Project Management & Delivery

Estimates you can hold us to

Every project ships with a written task list, real hour estimates, and a rehearsed plan to undo any step. Then we bill only for the time we actually spend.

Every task, every hour, in writing

Technology projects fail in the planning, not the execution. Ours start with a written scope that lists every task and the hours we expect it to take, your team's part and ours side by side, sequenced into phases so nothing lands before the thing it depends on.

The quote is the ceiling

We think through every plausible scenario before we quote, so the number is real. We bill only for time actually spent, never rounded up, and the quoted total is the most you will pay.

On time and within budget: expert project management and honesty, on every engagement We're committed to you
25 Years of experience

We partner with companies for the long haul. We have been delivering comprehensive technology solutions and support to businesses in the Bay Area for more than 25 years, and we still work with many of those first clients.

You own the result

Every change goes live in a scheduled window with a rehearsed way to roll it back, and we stay close while it settles. Then we hand over documentation and training so your team owns what we built. That is why many of our earliest clients are still with us today.

  • Written scopes with task-level hour estimates
  • Phases sequenced with dependencies called out
  • Scheduled changes with a rehearsed undo plan
  • Billing to the minute, never rounded up
  • Documentation & training on every handoff
  • Hardware & software discounts passed through to you
Digital Marketing & Web

Make your company heard online

Websites and marketing that win customers, built fast by the same engineers who run your network.

Customers search before they call

By the time a customer calls you, they have already searched, compared, and half decided. Your website is doing the selling before you ever pick up the phone, so it has to be fast, clear, and easy to find.

A complete site, fast

We build complete marketing sites and landing pages designed to turn visitors into customers, on a fixed scope and an accelerated schedule. We also rescue aging WordPress sites, moving them onto modern publishing that is faster, safer, and easier to maintain, the same approach we used for this site.

Under a week from kickoff to a complete, live marketing site on a fixed scope Human-ISM recent web deliveries

Built by engineers, so it works

Recent deliveries include a geotechnical and environmental engineering firm's site, a non-profit action committee site with an animated cinematic intro, and a county alternate defender's office site. Each was built by the same team that runs our clients' networks, which is why the forms work, the pages are fast, and nothing gets hacked.

Pacific Crest Engineering website home page
4pacific-crest.com
ournewrepublic.org animated cinematic intro
ournewrepublic.org
Santa Cruz County Alternate Defender's Office website home page
myalternativepublicdefender.org

Keep improving after launch

We show you where visitors come from and what they do, help you put advertising dollars where they earn, and keep tuning so the site keeps improving after launch instead of quietly going stale.

  • Landing pages engineered to turn visitors into customers
  • Complete marketing sites on a fixed scope, delivered in under a week
  • WordPress rescues onto faster, safer publishing
  • Brand & web design that builds trust with your audience
  • Search visibility that brings in traffic on its own
  • Measurement & tuning that continues after launch